Privacy policy

Last updated: September 02, 2026

Welcome to ClickIt (operated by Greenbacks Micro Services Private Limited). We value your trust and are dedicated to protecting the privacy and personal data of our customers, merchant partners, and delivery drivers. This policy describes how we collect, use, and safeguard personal information across our three mobile applications and web platform (https://clickit.qd.je).

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1. Information Collected per Application Type

A. Customer / User App (ClickIt)

• Personal Information: Name, phone number, email address, and saved delivery addresses for order processing and user account management.
• Foreground Location: Approximate and precise GPS coordinates collected while the app is in use to detect nearby merchants, display accurate menus, calculate estimated delivery times, and deliver orders.
• Order & Transaction History: Records of purchased items, instructions, and order receipts. Payment card or UPI credentials are encrypted and processed by certified third-party payment gateways; we never store full card numbers or banking passwords.

B. Store / Merchant App (ClickIt Store)

• Merchant Profile & Business Information: Store name, owner name, business registration, contact numbers, email address, physical store location, and business operating hours.
• Catalog & Item Information: Products, pricing, photos, and stock status managed by the merchant.
• Financial Settlement Information: Bank account details and payout preferences used solely for transferring merchant sales disbursements.

C. Delivery Partner App (ClickIt Delivery)

• Driver Identity & KYC: Driver name, telephone number, vehicle registration number, and government-issued driving license for identity verification and safety compliance.
• Background & Foreground Location Tracking (Prominent Disclosure):
  Location Tracking Disclosure: ClickIt Delivery collects precise location data to enable real-time delivery tracking for customers, route dispatching, and accurate delivery calculations even when the application is closed or running in the background. Location tracking is only active while the driver is marked "Online" and accepting or fulfilling orders.
• Earnings & Payout Information: Daily delivery fee records, tip earnings, and bank payout information.

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2. Device Information & Push Notifications

Across all three applications, we collect device identifiers (device model, operating system version) and Firebase Cloud Messaging (FCM) device push tokens to deliver essential real-time updates:

• Order status alerts to Customers.
• New incoming order alerts to Stores.
• Dispatch and trip requests to Delivery Partners.

3. How Information is Shared

We do not sell, lease, or rent personal data. Information is shared strictly to facilitate order fulfillment:

• Customer to Merchant: Delivery notes and ordered items are shared with the merchant so they can pack the order.
• Customer to Delivery Partner: Delivery address, recipient name, and customer phone number are shared with the assigned delivery driver during active delivery.
• Delivery Partner to Customer: Driver's first name, vehicle info, and live GPS location are displayed to the customer to track delivery arrival.
• Third-Party Integrations: Google Maps Platform (map rendering, geocoding, route calculations) and Firebase (notifications).

4. Data Security & Encryption

All communication between our mobile applications, back-end servers, and payment services is encrypted in transit using SSL/TLS (HTTPS). Sensitive information is stored on hardened, firewall-protected production servers.

5. Account Deletion & Data Retention

Users, merchants, and delivery partners retain full ownership of their data:

• In-App Deletion: Any user can request account deletion directly from the mobile app by navigating to Profile > Settings > Delete Account.
• Direct Deletion Request: You can also submit an account deletion request by emailing support@clickit.qd.je. All personal identity details and saved addresses will be permanently deleted from our servers within 30 days.

6. Children's Privacy

Our services are strictly intended for users aged 18 and older. We do not knowingly collect or solicit personal information from children under 18.

7. Contact Information

For any privacy inquiries, data modification requests, or questions regarding this policy, please contact our Data Governance Officer:

• Company: Greenbacks Micro Services Private Limited
• Platforms: ClickIt User App, ClickIt Store App, ClickIt Delivery App
• Support Email: support@clickit.qd.je
• Official Website: https://clickit.qd.je
• Location: Bhadrak, Odisha, India